Frequently Asked Questions
General FAQ - The basics on how to get in touch with us, log into your solutions, and all other related self-help questions!
Category - Customer Service
How do I contact Customer Support?
You can reach our customer support team via email at community{at}theculturethinktank.com or call us at 1-913-553-0667.
What are your Purchase Terms & Conditions?
You can review our Terms & Conditions here.
What is the company's policy on data Privacy& Security?
You can review our data privacy and security policy here.
What is your return or refund policy?
Products & Metric Dashboards are available for 12 months from the date of purchase (packaged dependent).
PL3 offers programs/ products for which much or all of the value and most of the costs are derived upfront; with offerings consisting primarily of virtual products sometimes bundled with other program features, there is nothing to return or exchange.
Refunds may only be requested if no data has been collected through the Platform. Refund requests must be submitted within 30 days of purchase and will be evaluated on a case-by-case basis at PL3’s sole discretion. Purchases of bundled products or subscription services are non-refundable once accessed or used.
Product orders cannot be canceled or changed once placed.
Any refund request will be considered in good faith by PL3 and evaluated on a case-by-case basis. The PL3 is a brand of Culture AIP, Inc. All payments and invoices are issued and made via Culture AIP. Additional information can be found on the Terms & Conditions page.
Where can I find your Accessibility Statement?
You can review our Accessibility Statement here.
Category - Solution / Platform Support
Getting Started - Setting Your Initial Pwd To Log In to Your Solution
Your Username is your email address. When your solution is set up and ready to use, you receive an email that contains a link to set your password. This link will take you to the Reset Password landing page. Click the link, enter your password, confirm your password and press the button.
Note - there is not an email sent to you that indicates confirmation of setting your password - if you are able to log in, that is your confirmation that your password is set. If you are not able to set your password, reach out to Customer Support and a team member will assist you.
How do I log into my PL3 Solution Dashboards?
Access your PL3 Solution Dashboards by visiting https://members.plllab.com/s/login/
Ensure you use your registered email. If you experience issues, Contact Support.
How do I reset my password?
On the Member Log In Page, there is a "Reset Password' link. Try to reset your password at this link, follow the instructions and log in. If you are unable to log in, Contact Support.
Are there training videos for your Solutions?
Yes, we provide training videos on our online Community and in your Solution Portal.
Category - About Us
What is your company's mission and vision?
We aim to empower leaders with AI-powered insights that drive cultural alignment, organizational performance and financial growth - learn more about Our Approach here.
What makes your company different?
Unlike traditional assessments, we provide real-time, data-driven AI insights to measure how leadership actions, culture and performance drive business returns and financial exits - with actionable next steps. Learn more about our Sageforge SaaS Platform here.
Who are your Performance Solutions for?
Our solutions are designed for CEOs, Owners/ Founders, private equity firms, and senior leaders who prioritize culture, performance and generating returns as a competitive advantage.
Can I book a Product Demo or a Solution Review call?
Yes! You can schedule a personalized demo by scheduling a DEMO on our Contact Form.
How much do your PL3 Solutions cost?
Our pricing varies based on company size and engagement scope. If you'd like to learn more about the pricing for our Solutions, schedule a DEMO to learn more.
Do you have any solution sheets for the products you offer?
Yes, but these documents are not available online. Contact us via our Contact Us page with your request - put "1 Sheet Request" in the message section, and a team member will reach out to you in 24 hours about your request.
Category - Syndicate Watch Journal
What is Syndicate Watch?
Syndicate Watch provides a real-time view into how companies are aligning, scaling, and preparing for exit.
It captures what is actually happening in the field — through ongoing interviews, market signals, and insight into how syndicates are being formed, structured, and brought to market.
Who is Syndicate Watch for?
Syndicate Watch is designed for founders, investors, advisors, and professionals who want visibility into how companies move from “too small to sell” to transaction-ready. It is built for those making — or influencing — decisions that impact growth, valuation, and exit outcomes.
Is Syndicate Watch free to join?
Yes, access to Syndicate Watch is free at this time. There may be incremental pay for access levels in the near future.
You can always access our freemium version of Syndicate Watch on LinkedIn. It is a curated experience designed to deliver relevant signal without noise. As the platform evolves, select features, insights, or opportunities may be more selectively available. You can always access our free verson of Syndicate Watch via LinkedIn.
What do I get when I join Syndicate Watch?
By joining Syndicate Watch, you gain access to:
Weekly interviews with founders, advisors, and investors
Real-time visibility into syndicate formation and progression
Insight into what is working, what is breaking, and why
Early perspective on opportunities before they formally reach the market
How do I join Syndicate Watch?
You can join Syndicate Watch directly through the site by selecting Join Syndicate Watch and completing the sign-up form.
Once registered, you will begin receiving updates and insights as they emerge.
What happens after I sign up?
After joining, you’ll begin receiving real-time insights, interviews, and updates reflecting what is happening across syndicates and the broader market twice a month. This is not a static newsletter — it is an evolving view into how companies align, scale, and move toward transaction.
Category - Invest or Get Involved
How can I invest in or become a partner with your company?
If you are interested in becoming an investor or exploring that opportunity, reach out to us at our Contact Form.
Put "CTT Investment Opportunity Inquiry" in the message box or email subject line with additional details, one of our leaders will be in touch with you in 24 hours to discuss your thoughts, interests and how you might participate.
How can I become an advisory board member?
If you are interested in becoming an advisor or board member and would like to explore that opportunity, contact us at our Contact Form. Put "CTT Advisory Board Opportunity Inquiry" in the message box or email subject line with additional details. One of our leaders will be in touch with you in 24 hours to discuss your thoughts, interests and how you might participate.
Are there any career opportunities available at your company?
If you are interested in learning more about career opportunities with us, reach out to us at our Contact Form. Put "CAIP Employment Opportunity Inquiry" in the message box or email subject line with additional details, one of our leaders will be in touch with you in 24 hours to discuss your thoughts, interests and how you might participate.
Who are the key executives or leadership team members?
You can learn more about the Alliance Partner Leadership Team here.
Where is the company located?
Our main offices are located at 10000 Marshall Drive, Suite L20, Lenexa, KS 66215.
If you have any questions regarding these FAQs, reach out via our Contact Form with “PL3 FAQ Question” in the subject line.
FAQs were last updated June 06, 2026, with non-material clarification edits.
