Frequently Asked Questions
General FAQ
The basics on how to get in touch with us, log into your solutions, and all other related self-help questions!
Category - Customer Service
How do I contact Customer Support?
You can reach our customer support team via email at community{at}theculturethinktank.com or call us at 1-913-553-0667.
What are your Purchase Terms & Conditions?
You can review our Terms & Conditions here.
What is the company's policy on data Privacy& Security?
You can review our data privacy and security policy here.
What is your return or refund policy?
Products & Metric Dashboards are available for 12 months from the date of purchase (packaged dependent).
PL3 offers programs/ products for which much or all of the value and most of the costs are derived upfront; with offerings consisting primarily of virtual products sometimes bundled with other program features, there is nothing to return or exchange.
Refunds may only be requested if no data has been collected through the Platform. Refund requests must be submitted within 30 days of purchase and will be evaluated on a case-by-case basis at PL3’s sole discretion. Purchases of bundled products or subscription services are non-refundable once accessed or used.
Product orders cannot be canceled or changed once placed.
Any refund request will be considered in good faith by PL3 and evaluated on a case-by-case basis. The PL3 is a brand of Culture AIP, Inc. All payments and invoices are issued and made via Culture AIP. Additional information can be found on the Terms & Conditions page.
Where can I find your Accessibility Statement?
You can review our Accessibility Statement here.
Category - Solution/ Platform Support
Getting Started - Setting Your Initial Pwd To Log In to Your Solution
Your Username is your email address. When your solution is set up and ready to use, you receive an email that contains a link to set your password. This link will take you to the Reset Password landing page. Click the link, enter your password, confirm your password and press the button.
Note - there is not an email sent to you that indicates confirmation of setting your password - if you are able to log in, that is your confirmation that your password is set. If you are not able to set your password, reach out to Customer Support and a team member will assist you.
How do I log into my PL3 Solution Dashboards?
Access your PL3 Solution Dashboards by visiting members.plllab.com/s/login/.
Ensure you use your registered email. If you experience issues, Contact Support.
How do I reset my password?
On the Member Log In Page, there is a "Reset Password' link. Try to reset your password at this link, follow the instructions and log in. If you are unable to log in, Contact Support.
Are there training videos for your Solutions?
Yes, we provide training videos on our online Community and in your Solution Portal.
Category - About Us
What is your company's mission and vision?
We aim to empower leaders with AI-powered insights that drive cultural alignment, organizational performance and financial growth - learn more about our Approach here.
What makes your company different?
Unlike traditional assessments, we provide real-time, data-driven AI insights to measure how leadership actions, culture and performance drive business returns and financial exits - with actionable next steps. Learn more about our PL3 Platform at the link.
Who are your Culture & Performance solutions for?
Our solutions are designed for CEOs, private equity firms, and senior leaders who prioritize culture, performance and generating returns as a competitive advantage.
Can I book a Product Demo or a Solution Review call?
Yes! You can schedule a personalized demo by scheduling a DEMO on our Contact Form.
How much do your PL3 Solutions cost?
Our pricing varies based on company size and engagement scope. If you'd like to learn more about the pricing for our Solutions, schedule a DEMO to learn more.
Do you have any Solutions 1 Sheets for products you offer?
Yes, but these documents are not available online. Contact us via our Contact Us page with your request - put "1 Sheet Request" in the message section, and a team member will reach out to you in 24 hours about your request.
Category - Community
What is your Virtual Culture & Performance Community?
Our Culture & Performance Community is a collaborative network focused on measurable culture transformation.
Who is the Virtual Culture & Performance Community for?
Our community is designed for CEOs, Executives, Strategic Consultants, Executive Coaches, HR Leaders, and Culture Champions.
Is your Community free to join?
Yes, joining our community is free. Some premium features, data reports and events may have associated costs.
What's in it for me if I join?
By joining, you gain access to real-time, transparent data & analytics, thought leadership, expert insights, webinars and networking opportunities.
How do I sign up for the Community?
You can sign up for free at the community portal landing page. Click the Request to Join button on the landing page, then follow the prompts to Create an Account or use one of the available log-ins (Google, Facebook, LinkedIn or Apple), then you will be prompted to complete your Community User Profile.
Do I need to complete my Community User Profile after I sign up?
You are not required to complete a Community User Profile - but we highly recommend you do.
Adding your headshot, a short bio and your company website and LinkedIn URL will help other Community Members to welcome you, get to know you and help identify you when you join events or webinar sessions. For questions on this area, reach out in the Help Section in the Community Portal.
How do I log into the Community?
You can log into the community portal via our community landing page.
Category - Additional Resources
Where can I find your Case Studies?
You can explore our case studies on our Blog or in the community.
Where can I find your articles and book reviews?
You can find our latest articles and book reviews on our Blog.
Where can I find your Podcasts?
You can listen to our podcast - Leadership Levers or our sister podcast - The Performance Equation our podcast platforms. You will find both podcasts on our PL3 website.
Category - Invest or Get Involved
How can I invest in or become a partner with your company?
If you are interested in becoming an investor or exploring that opportunity, reach out to us at our Contact Form.
Put "CTT Investment Opportunity Inquiry" in the message box or email subject line with additional details, one of our leaders will be in touch with you in 24 hours to discuss your thoughts, interests and how you might participate.
How can I become an advisory board member?
If you are interested in becoming an advisor or board member and would like to explore that opportunity, contact us at our Contact Form. Put "CTT Advisory Board Opportunity Inquiry" in the message box or email subject line with additional details. One of our leaders will be in touch with you in 24 hours to discuss your thoughts, interests and how you might participate.
Are there any career opportunities available at your company?
If you are interested in learning more about career opportunities with us, reach out to us at our Contact Form. Put "CTT Employment Opportunity Inquiry" in the message box or email subject line with additional details, one of our leaders will be in touch with you in 24 hours to discuss your thoughts, interests and how you might participate.
Who are the key executives or leadership team members?
You can learn more about the Alliance Partner Leadership Team here.
Where is the company located?
Our main offices are located at 10000 Marshall Drive, Suite L20, Lenexa, KS 66215.
If you have any questions regarding these FAQs, reach out via our Contact Form with “PL3 FAQ Question” in the subject line.
FAQs were last updated March 04, 2025 with non-material clarification edits.